Privacy Policy
Our Commitment to Your Privacy
At clairivuspex, we believe financial education should empower you, not compromise your privacy. This policy explains how we collect, use, and protect your personal information when you use our personal finance literacy services and website at clairivuspex.com.
We're committed to transparency about our data practices. You'll find straightforward explanations here about what information we gather, why we need it, and how we keep it secure. Your trust matters to us, especially when dealing with financial education and personal data.
Information We Collect
When you register for our learning programs or contact us, we collect your name, email address, phone number, and location details. We also gather information about your financial education goals and experience level to personalize your learning journey.
We track your progress through our educational modules, quiz results, and completion rates. This helps us improve our content and provide you with relevant recommendations for your financial literacy development.
We automatically collect device information, IP addresses, browser types, and how you interact with our website. This technical data helps us maintain security and optimize your user experience across different devices.
How We Use Your Information
Your information serves specific purposes that directly benefit your financial education experience:
- Delivering personalized financial literacy courses and tracking your progress
- Sending you relevant educational content, course updates, and program notifications
- Providing customer support and responding to your questions about our services
- Improving our educational content based on learner feedback and usage patterns
- Ensuring website security and preventing fraudulent activities
- Complying with Australian privacy laws and regulatory requirements
We never sell your personal information to third parties. When we do share data, it's only with trusted service providers who help us deliver our educational services, and they're bound by strict confidentiality agreements.
Your Privacy Rights Under Australian Law
As an Australian-based service, we comply with the Privacy Act 1988 and the Australian Privacy Principles. You have significant control over your personal information:
Access Your Information
Request a copy of all personal information we hold about you, including your learning progress and account details.
Correct Inaccuracies
Ask us to update or correct any incorrect or outdated information in your profile or learning records.
Restrict Processing
Limit how we use your information for certain purposes, such as marketing communications or data analysis.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements and active course enrollments.
To exercise any of these rights, contact our privacy team using the details provided at the bottom of this policy. We'll respond within 30 days and verify your identity before processing your request.
Data Security and Protection
We implement multiple layers of security to protect your personal and educational data:
Technical Safeguards
All data transmissions use SSL encryption, and we store information on secure servers with regular security updates. Access to your data requires multi-factor authentication and is limited to authorized staff members who need it for their work.
Operational Security
Our team receives regular privacy training, and we conduct annual security audits. We have incident response procedures in place and will notify you promptly if any data breach affects your information.
While we take security seriously, no system is completely foolproof. We encourage you to use strong passwords and keep your login credentials confidential.
Data Sharing and Third Parties
We work with carefully selected partners to deliver our financial education services. Here's when and how we share your information:
- Educational platform providers who host our course content and track learning progress
- Email service providers for sending course notifications and educational newsletters
- Payment processors for handling enrollment fees and subscription payments securely
- Analytics services to understand how learners use our platform and improve content
- Australian government agencies when required by law or regulatory compliance
All our partners must meet strict privacy standards and can only use your data for the specific services they provide to us. We regularly review these relationships and ensure they maintain appropriate security measures.
Data Retention and Deletion
We keep your information only as long as necessary to provide our educational services and comply with legal requirements:
Active Account Data
While you're enrolled in our programs, we maintain your learning progress, account information, and course materials access. This data remains active until you complete your studies or request account closure.
Retention Periods
After account closure, we retain basic enrollment records for 7 years to comply with Australian business record requirements. Learning progress data is deleted within 2 years unless you request earlier deletion.
You can request immediate deletion of most personal information by contacting our support team. Some information may need to be retained for legal or regulatory purposes, which we'll explain if applicable to your situation.
Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your learning experience and understand how our platform is used. Here's what you should know:
- Essential cookies that remember your login status and course progress
- Analytics cookies that help us improve our website and educational content
- Preference cookies that remember your settings and display preferences
- Performance cookies that help us identify and fix technical issues
You can control cookie settings through your browser, but disabling certain cookies might affect your ability to access course materials or track your learning progress effectively.
International Data Transfers
While clairivuspex operates primarily within Australia, some of our educational technology partners are located overseas. When we transfer your data internationally, we ensure appropriate safeguards are in place:
We only work with countries that have adequate privacy protections or use contractual clauses that require the same level of data protection you'd receive in Australia. Our main international partners are located in the European Union and United States, both of which have robust privacy frameworks.
If you have concerns about international data transfers, please contact us to discuss your options, including potential restrictions on certain services that require overseas data processing.
Changes to This Privacy Policy
We update this privacy policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email and display a prominent notice on our website.
Minor updates, such as clarifications or contact information changes, will be posted here with an updated effective date. We encourage you to review this policy regularly, especially before enrolling in new programs or services.
Continued use of our services after policy updates indicates your acceptance of the revised terms. If you disagree with changes, you can contact us to discuss your options or close your account if preferred.
Privacy Questions and Contact Information
If you have questions about this privacy policy or want to exercise your privacy rights, our team is here to help.
Privacy Officer: clairivuspex Financial Education
Address: Rolan Ct, Palm Beach QLD 4221, Australia
Phone: +61249875226
Email: support@clairivuspex.com
We respond to privacy inquiries within 5 business days and provide detailed responses within 30 days. For urgent privacy concerns, please call our support line directly.